Refund & Returns Policy
Every sale is final. No returns or exchanges for change of mind or a wrong flavor pick, and that includes sealed, unused devices. Arrived dead or damaged? Report it within 3 days of delivery with a photo or video, and once verified a free replacement ships inside your next order.
All Sales Are Final
We do not accept returns or exchanges for any reason other than a device that arrived dead or damaged. That covers:
- Changing your mind after the order is placed or delivered
- Picking the wrong flavor, device or quantity
- Sealed, unopened or unused devices and pods
- Damage or wear that happens after delivery
Not sure which flavor or device to pick? Check the flavor guide or email service@geek-bar.org before you order.
Arrived Dead or Damaged?
If a device shows up physically damaged (cracked body, leaking) or will not work out of the box (won't fire, won't charge, no display):
- Report it within 3 days of delivery — email service@geek-bar.org or use the contact page. Claims sent after day 3 are not accepted.
- Include your order number plus a photo or video showing the damage or the device failing to fire, charge or light up.
- Try the quick checks first — a lot of "dead" devices just need a charge or a mode reset. See Geek Bar Not Working before filing.
- We verify the claim — once confirmed, one free replacement unit is added to your next order at no charge. There is no cash refund on these claims.
Refunds
We do not refund returned or unwanted items. The only refunds we issue are for orders we cancel ourselves, such as an order that fails 21+ age verification before it ships.
Non-Returnable Items
- All devices and pods — opened or sealed, used or unused. Only dead-on-arrival or damaged-on-arrival units qualify, and only for a replacement.
- Membership purchases — the Geek Bar Vape Membership is non-refundable once purchased. To lapse the membership at renewal, simply do not renew.
- Late damage reports — anything reported more than 3 days after delivery.