Contact Geek Bar Vape USA

Email Us

Two email addresses depending on what you need:

• Customer support — service@geek-bar.org. Order status, shipping questions, returns, defective device claims, account help.
• Wholesale & B2B — wholesale@geek-bar.org. Bulk pricing, MOQ, supply terms for vape shops and distributors. See the dedicated wholesale page for the inquiry form.

Standard response time is 24 hours during US business days. For order-specific questions, include your order number in the subject line — it speeds up the response.

Contact Form

Your name*

Email address*

Order number (optional)

Topic* Select a topic… Order status / tracking Return / refund Defective device claim Product question Account / membership Wholesale inquiry Other

Message*

Send message

By submitting this form, you agree to our privacy policy. We do not share your contact information with third parties.

Wholesale & B2B

Vape shops, distributors and other B2B buyers interested in bulk Geek Bar supply: see the Geek Bar Wholesale page for the inquiry form, MOQ reference and supply terms. Wholesale emails route through wholesale@geek-bar.org — not the standard customer support address — so they reach the B2B team directly.

Response Time

Customer support emails: 24 hours during US business days (Mon-Fri, excluding US federal holidays). Wholesale inquiries: 2 business days for the initial response (full quoting can take longer depending on volume and SKU mix). Order-specific questions sent over the weekend usually get the first response Monday morning.

For self-service: the FAQ page covers the most common pre-buy and post-buy questions, and the policy pages (shipping, returns, terms) cover the formal answers to most policy questions.